Hookah Kings Terms of Use

This page outlines our return policy.

Return Policy
You may return an item for a full refund within 30 days of the shipment date. Shipping and handling charges are non-refundable. To quickly process your return you will need to email returns@hookahkings.com prior to returning the items. All returned goods must be sealed, unused and in original packaging. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid by credit card, a credit will be issued and will appear on your billing statement.

We are here to help you, so if you have any questions about any products you have ordered, please feel free to contact us anytime.

All approved returns must be shipped to:

Hookah Kings
Returns Dept
207 Girard Ave SE
Albuquerque, NM 87106

Returns are broken down into two categories. Company Error/Manufacturer's Defect and Customer Error.

Company Error/Manufacturer's Defect/Damaged Goods
All merchandise must be in UNUSED condition
Items returned within 30 days will be credited the full purchase amount.


Customer Error
All merchandise must be in UNUSED condition
Customer must return items in original packaging within 30 days.
Credit for purchase amount will be refunded minus original shipping fees.

General Return Policy Notes
Customer requesting a return must contact us within 30 days.
Return requests after 30 days from shipping date will not be accepted unless all attempts by customer to contact Hookah Kings Importers within 30 days are unsuccessful.