Customer Service
- 100% satisfaction Guarantee:
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Phone Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Privacy & Security
- We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site.
Our site uses cookies to keep track of your shopping cart. We use cookies to identify you so we can retrieve your information so you don't have to re-enter it each time you visit our site.
Our site's registration form requires users to give us contact information, like their name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary if they have subscribed to the mail list. Users may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers are collected to verify the user's identity and for use in our record system.
This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings. Unique identifiers are collected from Web site visitors to verify the user's identity and for use as account numbers in our record system.
- Returns & Replacements
You may return an item for a full refund within 30 days of the shipment date. Shipping and handling charges are non-refundable. To quickly process your return you will need to contact us prior to returning the items. All returned goods must be sealed, unused and in original packaging. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid by credit card, a credit will be issued and will appear on your billing statement.
- We are here to help you, so if you have any questions about any products you have ordered, please feel free to contact us anytime. All approved returns must be shipped to:
- Returns Dept
1200 Ave H East Arlington, TX 76011 - Returns are broken down into two categories OR Company Error/Manufacturer's Defect and Customer Error.
- Company Error/Manufacturer's Defect/Damaged Goods
All merchandise must be in UNUSED condition
Items returned within 30 days will be credited the full purchase amount.
Customer Error
All merchandise must be in UNUSED condition
Customer must return items in original packaging within 30 days.
Credit for purchase amount will be refunded minus original shipping fees.
General Return Policy Notes
Customer requesting a return must contact us within 30 days.
Return requests after 30 days from shipping date will not be accepted unless all attempts by customer to contact Shisha-Hookah.com within 30 days are unsuccessful. - Phone Ordering
- Viewing Orders
- Registered users of the Inspiring Learners Store can check the status of their order by logging into their account. To log in when visiting our site just click Login or My Account at the top of every page, and then enter your e-mail address and password.
- Updating Account Information
- When you log in to your account, you will be able to do the following:
- - Check the status of orders
- - View past orders
- - Make changes to your account information
- - Change your password
- - Store alternative addresses (for shipping to multiple family members and friends!)